Warranty
At Todamu, we stand behind the quality of our products. Every item is checked before shipping to ensure it meets our standards for performance and reliability.
This warranty is designed to give you confidence when purchasing from us.
Warranty Period
All products are covered by a 30-day limited warranty from the date of delivery.
What’s Covered
This warranty covers defects in materials or workmanship under normal use, including:
- Product not functioning as intended
- Manufacturing defects
- Hardware issues that occur without misuse
What’s Not Covered
This warranty does not cover:
- Damage caused by misuse, accidents, or improper handling
- Normal wear and tear (such as scratches or cosmetic damage)
- Damage caused by unauthorized repairs or modifications
- Battery wear over time (normal for rechargeable batteries)
- Damage caused by water exposure (unless specified as waterproof)
How to Make a Warranty Claim
If you experience an issue within the warranty period, please follow these steps:
1. Contact Us
Email our support team at info@todamu.com
2. Provide Details
Include your order number and a brief description of the issue. Photos or videos are helpful for faster processing.
3. Review Process
Our team will review your request and confirm whether it qualifies under warranty.
4. Resolution
Depending on the issue, we may offer a replacement, repair, or another appropriate solution.
Additional Information
Shipping Costs
In some cases, customers may be responsible for shipping costs related to warranty claims. This will depend on the situation and location.
After Warranty Period
If your product is outside the warranty period, you can still contact us. We may be able to offer support or solutions where possible.
Contact Information
If you have any questions about this Warranty Policy, please contact us:
Email: info@todamu.com